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Forum Discussion
Solved
Expired password - frustration
Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I c...
- Thanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Jludvigson, try contacting the support team directly from the account you're logged in as, explaining that you need assistance accessing another account due to an expired password.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Why hasn't anyone from Dropbox responded to my tickets, I have several?
- JayHi Candacejack, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
- Jay Yes, the email address I have connected to this forum is good to respond to.
As mentioned before I have Dropbox tickets (14685434, 14711125) dated back to September and October 2021 have yet to be responded to. I've also sent several follow-up emails asking for status/someone to contact me.
My old email is inactive, however, I know the password connected to that email. I need my pictures please...so many memories to be lost by the hands of people(s) making non-user friendly decisions at Dropbox.- Mark
Super User II
Candacejack I'm afraid Dropbox have publicly said that without access to the email address the account is unrecoverable. Thats probably why the tickets are being closed without reply - because they are sending the reply to the other email address. There is no way to verify who you are without your email.
