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ECB's avatar
ECB
Explorer | Level 3
4 years ago
Solved

Files not syncing in Window explorer

Hi, I can't seem to get File Explorer to sync. It used to sync automatically but now it is not. I've logged onto the Dropbox page and tried to download the app and that doesn't seem to do anything. 

I have created a folder on drop box app for my upcoming holidays called "2022 Trip."

When I log onto my computer (using windows) I can't find it in my file explorer. 

They seem to be out of sync. I've read the forums about syncing but I can't see a sync function or menu or button to do this. 

I've logged onto the drop box web page and tried to find it in settings but can't. 

I am on the basic free access and still have space. 

Please help. I'm not very computer savy and I've read through all the community pages but can't see my problem listed. 

desktop
Dropbox Backup
Dropbox Basic
sync

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  • 123Anoop123's avatar
    123Anoop123
    Explorer | Level 3
    3 years ago

    Hi There,

     

    I have recently purchased a subscription for plus account (2TB Storage) thinking its the storage issue as I had the basic account initially but my files aren't syncing.

    I can see them on the webpage but files are not syncing to my desktop app, I am using Windows

     

    I did unlink the folder & relinked it thinking it might help but still no progress

    Files are not big, they are mostly PDF's & basic excel files 

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey 123Anoop123, sorry to hear about this.

     

    What's the sync status and version of the Dropbox application on your computer?

     

    You can hover over the Dropbox icon in your system tray for this info.

     

    Let me know and we'll go from there.

  • 123Anoop123's avatar
    123Anoop123
    Explorer | Level 3
    3 years ago

    Thanks for the prompt reply Hannah,

     

    Syn status is (your files are up to date)

     

    Cheers

    Anoop

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, Anoop!

     

    Do the files perhaps contain any of these characters in their names?

  • 123Anoop123's avatar
    123Anoop123
    Explorer | Level 3
    3 years ago

    Thanks Hannah,

     

    Yes, it had colon in the folders name

    when I renamed the folders it synced

     

    Cheers

    Anoop

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