Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

VYV's avatar
VYV
Explorer | Level 3
2 years ago

Getting an error that email is taken when trying to change my email in the account settings

I was recently invited to join the team and, upon opening the provided link, I was prompted to create a new account due to having two accounts. I misunderstood the instructions and thought my exi...
Account Settings
Error Messages
Multiple Accounts
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there VYV - sorry to hear you're having issues with this.

 

The message you got that the email is taken when trying to change the email address on your account means that there's already a Dropbox account associated with that email address. 

 

Have you tried logging into that account perhaps?

 

Let us know more information and we'll take it from there. 

VYV's avatar
VYV
Explorer | Level 3
2 years ago

I have 3 acounts because i created by by mistake a 3rd one and transfer all my files there. I would like to delete this 3rd account but before transfer all my files back to old one.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey VYV, thanks for the update here.

     

    There's no automatic way to transfer files from one account to the other.

     

    You can either share the files in the 3rd account with the preferred one, or download them from the 3rd account and then upload them to the preferred one.

     

    I hope this helps, but let me know if you have more questions.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!