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metashaun's avatar
metashaun
Explorer | Level 3
3 years ago

Google Domain Change

We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google si...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi metashaun, and welcome to our Community!

 

To isolate this further, can you please double check if there’s any chance at all that an admin could still be logged in to their Dropbox account via another web browser? 

 

If yes, it’s possible to temporarily disable Google Sign-in via these steps, and allow the rest of the members to log in, as well. After that, you can set it up again with the new email address. 

 

Let me know how it goes, and we’ll take it from there.

  • metashaun's avatar
    metashaun
    Explorer | Level 3
    3 years ago

    Hi Nancy,

     

    Thanks for the quick reply. I've checked all other browsers and can't see anywhere I'm still logged in.

    What are the alternative steps?

    Thanks,

    Shaun.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Shaun!

       

      Did you originally sign up to Dropbox using Google SSO, or the original email with a password and then later switched to SSO?

      • metashaun's avatar
        metashaun
        Explorer | Level 3
        3 years ago

        Hi Nancy,

         

        Apologies, I don't remember... but I believe it was the former (sign up with Dropbox using Google SSO). In either case could please list the two solution paths?

        Thanks,

        Shaun.

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