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metashaun's avatar
metashaun
Explorer | Level 3
3 years ago

Google Domain Change

We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google si...
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metashaun's avatar
metashaun
Explorer | Level 3
3 years ago

Hi Nancy,

 

Thanks for the quick reply. I've checked all other browsers and can't see anywhere I'm still logged in.

What are the alternative steps?

Thanks,

Shaun.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Shaun!

 

Did you originally sign up to Dropbox using Google SSO, or the original email with a password and then later switched to SSO?

  • metashaun's avatar
    metashaun
    Explorer | Level 3
    3 years ago

    Hi Nancy,

     

    Apologies, I don't remember... but I believe it was the former (sign up with Dropbox using Google SSO). In either case could please list the two solution paths?

    Thanks,

    Shaun.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Shaun, is there any chance that the admin of the team can recreate their previous email address? Just so that they can log back in to the Dropbox account this way, and update the email addresses of the rest of the team members.

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