Forum Discussion

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

How can I get my computers to sync with my new account?

Hi,   I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In that case, you can contact our Support team for further assistance with account and device specific information Chemist 

 

Once you do so and get a ticket number from our system, you can share it with us here so that we can look it up as well if needed. 

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

/support/ticket/23098450

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket ID Chemist 

     

    I've located it in our system and passed your comments on to the agent who's handling your case. I can see that they're waiting for your response so I'd recommend getting back to them directly for further assistance at this point. 

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