Forum Discussion

MariM1's avatar
MariM1
Explorer | Level 3
2 years ago

How can I switch account log-ins?

How do I delete an old account that is preventing me from logging into a new account? The login keeps reverting to the other Dropbox account that was set up long ago. I can’t override that. It appear...
account access
Account Settings
Multiple Accounts
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MariM1, in some browsers this might be possible, not entirely sure on my end but I'll be happy to check. 

 

Which one do you use on your end? 

MariM1's avatar
MariM1
Explorer | Level 3
2 years ago

He uses Edge

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Here is what I found MariM1.

     

    Open Microsoft Edge browser, and open the website in browser. Next press F12 button on the keyboard. 

     

    Click the Network option at the top, and press Ctrl + R key at the same time to remove all cookies and caches for this site and refresh this page.

     

    You can also do your research about this online, just to make sure. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!