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missfluffy's avatar
missfluffy
Explorer | Level 4
25 days ago
Solved

How do I become eligible for Dropbox on File Provider for Mac OS?

Device MacBook Air M1, 2020 Operating System/Browser (if using the web) Mac OS Tahoe 26.1 Dropbox App Version (if using the app) 237.4.5355 Dropbox Plan Plus Question or Issue I haven't been...
desktop
Mac
  • Walter's avatar
    Walter
    25 days ago

    Ah, I see now - thanks for the clarification missfluffy​ 

    In this case, you'll need to use selective sync to remove some folders from your computer to lessen the app's load to become eligible for the Dropbox on File Provider. The suggested number of files would be below 300,000 files at this time since the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. 

    I hope this helps!

missfluffy's avatar
missfluffy
Explorer | Level 4
24 days ago

The last 3 files in the folder I opened with Preview, then wanted to make them online-only. I got the "unable to remove download" error, even after closing the preview app. When I make the entire folder online-only, the 3 files I previewed revert to online only without error

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Have you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this missfluffy?

    What is the app's current status? Is it 'up to date' or still syncing perhaps?

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