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Forum Discussion
MH19
6 months agoHelpful | Level 5
How do I stop the Dropbox desktop app from opening whenever I start my computer?
I get a popup, as on the right in the image below, every time I turn on my computer. How do I stop this?
25 Replies
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- Neal5 months ago
Community Manager
Great to hear MH19!
I'm glad we got there in the end, have a great day!
- Walter5 months ago
Dropbox Community Moderator
We're glad to hear you're back up and running and thanks for keeping us in the loop too MH19
Let us know if anything else comes up and enjoy the rest of your week!
- MH195 months agoHelpful | Level 5
Hannah Walter Neal Thanks for your concern and good wishes! The new build seems to have solved the problem 🎉
May all of the world's problems be solved just as fully 🙏 with no further ado - Hannah5 months ago
Dropbox Community Moderator
Hey MH19, the new stable version of the Dropbox app had just come out when Walter suggested that you update to it; perhaps we hadn't given it enough time to update by itself.
Did updating the app help at all with your issue?
- MH195 months agoHelpful | Level 5
To the best of my knowledge, I've done these things. I closed dropbox as well as my computer multiple times. Is there any other reason it wouldn't be automatically updating?
- Walter5 months ago
Dropbox Community Moderator
The recent build is very fresh so it might be because you didn't reboot your computer and/or quit and relaunch the Dropbox desktop app MH19
Let us know of any updates!
- MH195 months agoHelpful | Level 5
Thanks. Sure I can do that. Why wouldn't my desktop app be updating automatically though?
- Walter5 months ago
Dropbox Community Moderator
Thanks for clarifying that for us MH19
Since there's an updated version of the Dropbox desktop app, could you give it a go from this page directly and let us know if it improved matters at all?
- MH195 months agoHelpful | Level 5
It happens every time I open my computer. No need to ask me any more questions, you have all the info. Thanks.
- Neal5 months ago
Community Manager
Thanks MH19, and at the risk of sounding redundant, when was the last time you experienced this issue.
I just want to make sure I have an accurate example when I let our team know so they can investigate properly.
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