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Forum Discussion

Clinton2's avatar
Clinton2
New member | Level 2
2 years ago

I cannot get both my personal and Business accounts to show up in Windows file explorer

Have just purchased two new machines and am being driven nutts by Dropbox.  I have a business and a personal account.  On my prior machines both appeared in File Explorer.  With them linked or unlink...
Account Settings
desktop
Multiple Accounts
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, are you looking at the desktop app preferences?

 

You can find them, by clicking on the Dropbox icon in your system tray, then on your initials/profile pic and then on "preferences".

  • Clinton3's avatar
    Clinton3
    Explorer | Level 3
    2 years ago

    Clicking the Dropbox icon in the system tray does nothing and I understand that the windows app was withdrawn.  however, I did download what claimed t be the app and it installed but the only thing I can do is go to file explorer and open dropbox from there.  From there, I can confirm that the Personal and Business accounts ARE linked and I have tried unblinking and linking.  But, when signed into either, I an go to settings and see preferences ... but nothing that adds the second account to file explorer.

  • Clinton3's avatar
    Clinton3
    Explorer | Level 3
    2 years ago

    I have installed Dropbox and checked that it is running.  It does not show in the system tray.  Also, when I go to Dropbox.com, and click on the id circle, I do not see PREFERENCES but I see Preferences if I click on SETTINGS first.  Just above Preferences, it shows that my two accounts re linked.  Please also note that I have two Dropbox entries in File Explorer on my other machine ... that makes this even more odd.

  • Val Alexander's avatar
    Val Alexander
    New member | Level 1
    10 months ago

    So i had the same issue as Clinton2. I had to wipe windows because of  Bitlocker. The icon was in system tray and was able to finally get  the personal on windows along side the business account. The default DB instructions to get his done are not clear at ALL imo. You find yourself going around in circles. Pictures would be helpful for idiots like myself...thanks

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