Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Clinton2's avatar
Clinton2
New member | Level 2
2 years ago

I cannot get both my personal and Business accounts to show up in Windows file explorer

Have just purchased two new machines and am being driven nutts by Dropbox.  I have a business and a personal account.  On my prior machines both appeared in File Explorer.  With them linked or unlink...
Account Settings
desktop
Multiple Accounts
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, are you looking at the desktop app preferences?

 

You can find them, by clicking on the Dropbox icon in your system tray, then on your initials/profile pic and then on "preferences".

Clinton3's avatar
Clinton3
Explorer | Level 3
2 years ago

I have installed Dropbox and checked that it is running.  It does not show in the system tray.  Also, when I go to Dropbox.com, and click on the id circle, I do not see PREFERENCES but I see Preferences if I click on SETTINGS first.  Just above Preferences, it shows that my two accounts re linked.  Please also note that I have two Dropbox entries in File Explorer on my other machine ... that makes this even more odd.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!