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Forum Discussion

Sad Doggo's avatar
Sad Doggo
New member | Level 1
10 months ago

I can't access my paid Dropbox account. How can I find my files and move them to another account?

Hi, I created dropbox basic account via google ages ago and then subscribed to Plus with my work email. However I never managed to link them successfully, so I just kept using the work email. It ha...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Sad Doggo, thanks for posting on our Community today. 

You mention that the email address of your paid Dropbox account is no longer available; do you remember the password of the account perhaps? If yes, and you try to sign in, what do you see exactly? 

While it’s not currently possible to pair two personal Dropbox accounts, you can always merge them and then, delete the account you don’t need (after you’ve also cancelled your subscription).

Let me know once you have more info.

Sad Doggo's avatar
Sad Doggo
New member | Level 1
10 months ago

Hey, I'm pretty sure that I remember the password, but it forwards me to sign up site once I enter the old email.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    How long ago did you log in? 

    Have you been continuing to pay for it?

    • Sad Doggo's avatar
      Sad Doggo
      New member | Level 1
      10 months ago

      About 2 months ago I think.. I could fill out a form somewhere about the people I have shared folders and file names etc and got a one-time login; was advised to change my email (which I did - to my personal one).

      I am currently still paying for the subscription.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey Sad Doggo, how are you paying for your subscription? With your credit card, your PayPal or through iTunes/Google Play?

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