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Forum Discussion

Sad Doggo's avatar
Sad Doggo
New member | Level 1
10 months ago

I can't access my paid Dropbox account. How can I find my files and move them to another account?

Hi, I created dropbox basic account via google ages ago and then subscribed to Plus with my work email. However I never managed to link them successfully, so I just kept using the work email. It ha...
account access
Sad Doggo's avatar
Sad Doggo
New member | Level 1
10 months ago

About 2 months ago I think.. I could fill out a form somewhere about the people I have shared folders and file names etc and got a one-time login; was advised to change my email (which I did - to my personal one).

I am currently still paying for the subscription.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Sad Doggo, how are you paying for your subscription? With your credit card, your PayPal or through iTunes/Google Play?

  • Sad Doggo's avatar
    Sad Doggo
    New member | Level 1
    10 months ago

    Credit card

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      In that case, can you please use our payment lookup tool, to find the email address associated with your paid account?

      Is it giving you your personal email address?

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