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Forum Discussion

JGD 55's avatar
JGD 55
Explorer | Level 3
4 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
account access
Account Settings
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, @BTCA! 

 

Unfortunately, we can only reach out to you to the email address that's tied to your Community profile here. If you're having an issue with another Dropbox account, then we can look into this after that. 

 

Is it OK to proceed? 

BTCA 's avatar
BTCA
Explorer | Level 3
3 years ago

That is NOT acceptable.  The whole point is that I cannot ask for help from the account I NEED help for (and for which I am paying for the Dropbox+ package) BECAUSE I CANNOT LOG INTO IT.  I don't need help for the [email removed as per Community Guidelines] account from which I am making this post.

 

Bottom line:  How do I get support for an account THAT I AM PAYING FOR?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BTCA  , keep in mind that we need an email confirmation from the email address linked to the Dropbox account facing the issue. You should still be able to access the email address, even if you can't access your Dropbox account. 

     

    We will send you an email to the Community linked email address, you can then forward it to the email address linked to the account that you're facing an issue with, and that should do it. 

     

    Is it safe to assume that you have access to the email address -not the Dropbox account- linked to the account itself?

    • BTCA 's avatar
      BTCA
      Explorer | Level 3
      3 years ago

      That would be fine - I don't get emails to [email removed as per Community Guidelines] directly, but will be advised when an email is sent to that one.   There is otherwise no issues with access to my [email removed as per Community Guidelines] account or the ability to receive emails to it.  The only organization apparently unable to communicate with that account is Dropbox.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi BTCA  , I just sent you an email, to your Community-linked email address. 

         

        Unfortunately, this is the only email I can contact you on, since I can't use a different one for security purposes. 

         

        Thanks! 

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