Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JGD 55's avatar
JGD 55
Explorer | Level 3
4 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
account access
Account Settings
emails
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi BTCA  , keep in mind that we need an email confirmation from the email address linked to the Dropbox account facing the issue. You should still be able to access the email address, even if you can't access your Dropbox account. 

 

We will send you an email to the Community linked email address, you can then forward it to the email address linked to the account that you're facing an issue with, and that should do it. 

 

Is it safe to assume that you have access to the email address -not the Dropbox account- linked to the account itself?

BTCA 's avatar
BTCA
Explorer | Level 3
3 years ago

That would be fine - I don't get emails to [email removed as per Community Guidelines] directly, but will be advised when an email is sent to that one.   There is otherwise no issues with access to my [email removed as per Community Guidelines] account or the ability to receive emails to it.  The only organization apparently unable to communicate with that account is Dropbox.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BTCA  , I just sent you an email, to your Community-linked email address. 

     

    Unfortunately, this is the only email I can contact you on, since I can't use a different one for security purposes. 

     

    Thanks! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!