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ntwareqa's avatar
ntwareqa
New member | Level 2
9 months ago

I can't update my Dropbox email address to a Gmail address - Error 500 on opening link

I am currently trying to link my Dropbox account to my Google Account. In order for this to work, my Dropbox Account needs to be configured with my GMail address, otherwise the accounts won't b...
Account Settings
emails
Error Messages
ntwareqa's avatar
ntwareqa
New member | Level 2
9 months ago

I could also capture some of the response headers that might help you to trace down one of my failed requests on the GET /verifyemail interface

X-Dropbox-Trace-Id: 01669d1796864aeda9e049f89fa6132a
X-Dropbox-Request-Id: 01669d1796864aeda9e049f89fa6132a


Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi ntwareqa, thanks for bringing this to our attention.

Are you directly changing the Dropbox email address on this page when you log in to your account?

Could you try switching browsers to see if this helps?

This will help me to assist further!

  • ntwareqa's avatar
    ntwareqa
    New member | Level 2
    9 months ago

    Hi Jay,

    Yes I tried it via the page, it currently looks like this:

    I tried on different browsers already, but it didn't help unfortunately.

    Thanks for checking!

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