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ntwareqa's avatar
ntwareqa
New member | Level 2
9 months ago

I can't update my Dropbox email address to a Gmail address - Error 500 on opening link

I am currently trying to link my Dropbox account to my Google Account. In order for this to work, my Dropbox Account needs to be configured with my GMail address, otherwise the accounts won't b...
Account Settings
emails
Error Messages
ntwareqa's avatar
ntwareqa
New member | Level 2
9 months ago

-Please ignore-

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Could you try copying an pasting the link you get in your email instead of clicking it directly to see if this helps?

  • ntwareqa's avatar
    ntwareqa
    New member | Level 2
    9 months ago

    I also tried that already, when testing with a different browser

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

      You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  
      From there you should be able to contact support. Make sure to enter the current email for your Dropbox account, not the Gmail address, assuming you can access it.

      • ntwareqa's avatar
        ntwareqa
        New member | Level 2
        9 months ago

        I've reached out to the support team now. Thank you for your help!

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