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I disbanded my Dropbox team and now I can't access my separate Plus account.
I run a small 4 person office was paying for 5 licenses. I was the only one using Dropbox. To save some money I investigated my options, since I am also paying for a Dropbox Plus personally. I was a...
Hi Megan, thanks for responding. I am able to log in with my personal account no problem. I can even see my files online but my "personal dropbox" on my computer is now all my work dropbox files, and my personal files (which are in a plain folder on my computer) are not syncing to anything (but not getting any errors.) Even when I log out of this new "personal dropbox (1)" (which is the old Teams dropbox) it is still the default no matter what i do. I cannot link my Dropbox Plus account to this account because the only option is "link teams account" so am kind of stuck here.
It is as if the work account ate my plus account, but the work account is basic and it really should have been the other way around so that the Plus account is the one syncing.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the info jencoleslaw, let's see what we can do together about that
Have you tried signing out of your Basic account using the desktop app, and then signing into your Plus one?
Before signing into the Plus account locally, make sure to sign in on the website with the same credentials first.
There is no option for me to log out or quit the basic, and then log back in with my plus account. The only choice in the desktop app is QUIT. Even when I am logged in on my Plus account online, when I launch the desktop app, it just defaults to the basic. And then if I navigate away from the website , it also defaults to basic there too. Basic is overriding everything.
- Megan
Hey jencoleslaw!
Can you access your app's preferences, and head to the Account tab?
Feel free to send me a screenshot of what you see there, just make sure to redact any personal info shown there. Do you have the option to Sign out?
Ok. I think I was about to finally force it to login to my Plus account by literally reinstalling the app, but of course now I can't see any of my work files but I am less worried about that because I had them backed up. But is there no way to have two dropboxes like I used to? I guess I should just put them in my plus account if I want them to sync?
PS thank you for your help today. 🙂
