Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester  here!

Forum Discussion

Toucanne's avatar
Toucanne
Explorer | Level 4
2 years ago

I have two devices connected but it says I've reached the limit of connected devices

I have used Dropbox on my 2011 Mac for years in a very limited way, for one specific application. I have a Basic account, as I only have 69 MB of data total. 
Now I need to send a file to someone from my phone and she suggested Dropbox, as the file is too big for email. I installed Dropbox on my iPhone 11, but it told me I have reached the device limit. Back on the Mac, I found the area that deals with devices and disconnected 2 older computers. This leaves 3: my phone, my Mac (although it says it hasn't been used in 11 months) and Chrome Mac OS. Chrome isn't a device, but it calls it one and says this is what I'm using. This seems odd to me.
I also would like to have my iPad as one of the 3 allowed devices eventually, but why is a browser owned by Google considered a device?

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Toucanne, thanks for bringing this to our attention.

     

    A web session would definitely not count as a connected device, so let's see what we can find out about this.

     

    Can you please send us a screenshot of your devices list from this page?

     

    You can edit out the names of the devices, if you want.

     

    Thanks in advance!

  • Toucanne's avatar
    Toucanne
    Explorer | Level 4
    2 years ago

    Screenshot below.
    Also, what iis a the differece between <Mac's name" and <Mac's name.local>? I unlinked the latter because it looked like a duplication but I'm not understanding why it was there in the first place or whether it's related to the other issue.
    I should have 2 devices: my Mac and my phone. My copy of Chrome is on "Juliette's IMac."

    Thanks!

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Toucanne! Hope you’re well. 

     

    We can’t know this for sure, I’m afraid. It’s possible that the difference you see was caused by a reinstall, or a relink of the Dropbox app on this device.

     

    Also, since the <”Chrome Mac OS”> device seems to be a mobile one, I’d suggest removing it, as well, and then try to log in to Dropbox on your iPhone 11. Are you able to sign in now?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!