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sp12RDH's avatar
sp12RDH
New member | Level 1
9 months ago

I want to change my emails for my Dropbox accounts, as one is a paid Dropbox account

I can't seem to figure out how to get ahold of ANYONE at Dropbox to help me fix my account. I am getting billed for the PREMIUM plan and not able to use any of it because I have 2 ACCOUNTS and theref...
account access
Account Settings
emails
sp12RDH's avatar
sp12RDH
New member | Level 1
9 months ago

Yes. I apparently renewed my account under a different email [Removed as per Community Guidelines] and I use the account I have set up under [Removed as per Community Guidelines]

 I was billed 127.79 on 3/10/25. I tried changing the email address but that isn’t working because it says “an account with that email already exists “.

I have been trying to fix this for months to no avail and am incredibly frustrated with the lack of support services. I don’t have time to deal with this on top of my job and everything else. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Since both emails are currently in use, you can change emails by using a third email address you're currently not using by following these steps.

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