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Issue with removing old (unlinked) devices in Dropbox account settings page
Hi Dropbox community, Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section Upon attempting to remov...
Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:
- Having a UI button that does nothing - It's expected
- Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
- Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected
im seriousšµ
I have only green text message with text "Host dismissed". Same behavior on mobile as well
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCould you try doing a forced refresh of the cache in your browser, just to ensure that the devices that were removed no longer appear there?
The steps to do this on Chrome are Shift+Command+R.
Hello Jay. I don't know whether VIP1 solved his problem, but I'm having the same one. Followed all the steps you provided (including the last) and I'm still not able to remove any device.
- Hi Jay,
Thank you for the suggestion. I followed your instructions and performed a forced refresh of the cache using Shift+Command+R on Chrome. Unfortunately, this absolutely did not resolve the issue, and the removed devices still appear in the device history.
Just to provide additional context, I have also attempted the device removal process on a lot of different devices, both mobile and desktop, and the result remains consistent - I am unable to remove devices from the history.- Hannah
- Yes, please:) You can contact me by Dropbox email
