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kristenlouise7's avatar
kristenlouise7
New member | Level 2
2 years ago

Lost my account after signing in via Google

Hi! I had a Dropbox account set up with my email address which is a Gmail address. I accidentally opted to log in with that same email through the Google option and now all of my data is gone from th...
account access
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ciasniper's avatar
ciasniper
New member | Level 1
10 months ago

I have the same problem:

I have an dropbox for years, and i used an gmail account for it.

I forgot the password, because i have it installed as an app on my computer. When i wanted to log in to another device, i used the google sign-in this time, since i didnt remember my password. Now suddenly i cant access my data at all, on all of my devices, it looks like i have a new account completely.....

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
ciasniper wrote:

it looks like i have a new account completely.....

You do - because they are two separate systems. 

You need to log in on the account as it was using the password set up as before. 

If you are unsure of the password use www.dropbox.com/forgot to get a reset. 

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