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debbiemaycry's avatar
debbiemaycry
New member | Level 2
4 years ago
Solved

New login email notifications every minute. How to stop them?

Hi!

So today I logged into my Dropbox account via the Chrome web browser and started getting "We noticed a new sign in to your Dropbox" about twice every minute. I've already opened one of them and confirmed it was me, and also closed the tab where I had my Dropbox open, but the barrage of emails won't stop. I've received like 40 already. Can someone please help? It's driving me insane because my phone vibrates every time I receive one. I guess I will deactivate these types of notifications, but it has to be a bug, right? How can I fix it?

 

Thanks!

 

account access
security
  • debbiemaycry's avatar
    debbiemaycry
    4 years ago

    Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve. 

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  • nichs2's avatar
    nichs2
    Explorer | Level 3
    2 years ago

    I have the remember me boxed ticked all the time which should mean that I don't receive the email about the new browser login.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi nichs2, can I send you an email, in order for us to have a closer look into this?

  • nichs2's avatar
    nichs2
    Explorer | Level 3
    2 years ago
    Of course. Can you use the email from my Dropbox account?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nichs2, I just sent you an email to your Community-linked email address, and I'll be happy to see you there!

  • nichs2's avatar
    nichs2
    Explorer | Level 3
    2 years ago

    Hi Megan

    Can you please confirm you have sent an email?  This should be to my treasurer email address or did it go to my personal gmail account?  I haven't located an email with a specific query in either inbox.

     

    Thanks

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nichs2 - sorry to jump in here, but did you check your email's spam/junk folder as well for Megan's email? 

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