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no longer have access to the email I signed up with
I need to update my email address in my account because I no longer have access to the original email. If I update it in my account, will it send anything to the old email address? In other words, wi...
Erin7 wrote:
If I update it in my account, will it send anything to the old email address?
If your old email address wasn't verified with Dropbox, you would need to verify the current email before you can change it, which would send something to the old email. You wouldn't lose access to the account, but you could if Dropbox decides to expire your password in the future.
If your email address isn't verified and you don't have access to it, you won't be able to change the email address on the account.
Any help. Please.
So my business email of 20+ years was hacked into and that started the process of recovery. Thankfully I have methods in place to recover and I've done such over the past few weeks. It seems there's been a casualty in the process, dropbox.
My business email was used to create my dropbox account but that email is no longer valid. I created a new dropbox account under my new email address, but naturally that account is separate and thinks I am a free user at 2GB. The capacity is not the issue, it's getting in to the old account where other engineers, contractors, and architects are putting their files. I suspect synching is the issue, but I'd like to simply delete the old email address from the old account and be done.
I believe I can login to dropbox on a laptop I occasionally use. Attempts to check via architect dropping a drawing in yesterday and I didn't have it on my end. I don't know of any phone numbers to call for support. Is support really just chatbot and this community? Any help is greatly appreciated.
PEI4Andrew
Just noticed at the bottom of this it has a checkbox, "Email me when someone replies." Yeah right. That's part of the problem. The old email has been deleted!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey PEI4Andrew, sorry to see you're having this issue.
If you know your old email address and the password you were using for your old Dropbox account, you can still sign in to it on your browser; have you tried?
Jumping through hoops even to reply to you. Authentication error for a minute there.
Yes. My laptop logs into my old account but it's not the same as it was before the old email address account was destroyed and eliminated. Again yes, on my laptop it opens but coworkers putting in files are not seen on my end. In addition, some folders are missing as they were before.
I only speak of my laptop because on my desktop (preferred machine) I can only open a new free user account that I wish I never made.
Andrew
- Nancy
Hi from me as well, Andrew.
If you can access your old Dropbox account via a web browser on your laptop, I’d suggest changing the email address that’s linked to it via this page, and enabling two-step verification as an extra security measure.
About the missing folders that you mention, did you also check your Deleted files and Events pages? Do you see something more there, or the option to restore them?
The page link that you sent me to requires login which for the old email address is GONE. Here's the result:
We sent a code to [removed per the Dropbox Community Guidelines] and any devices you’ve linked to this account. Enter the code to continue.
I cannot enter the code to continue if the email address isn't working. I logged in vis the free account (2GB) that doesn't have work files. I made the free account just to get somewhere since Dropbox has no phone numbers to call. So sad.
In addition, any correspondence for billing is linked to a deleted email account. I'm lucky I'm even able to correspond to you here. Grateful, but tech support...not so much. Is it true that there are no phone numbers to speak with someone?
Simply need:
Free account deleted.
Old account restored to before.
Old account linked to current business email address.
All billing linked to corrected business email address.
I checked deleted files and everywhere. Nothing more there. Nothing to restore.
Please continue to help.
Andrew
