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Forum Discussion

lauram73's avatar
lauram73
Explorer | Level 4
4 years ago
Solved

No option for "make online only" when I right click my files

I have a professional DropBox account and I'm working on a Mac, OS 12.5. I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-...
desktop
dropbox business
Mac
sync
  • Jay's avatar
    Jay
    4 years ago

    Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey BronwynC, let's have a look into this! 

 

Do you face the same situation as the OP initially mentioned? Have you taken a look into this Help Center article? 

 

Which version of our app do you have installed on your device, and what do you see when you right click on a folder, or file inside your Dropbox folder? 

 

Keep me posted, and we'll take it from there!

BronwynC's avatar
BronwynC
Explorer | Level 3
4 years ago

Thanks Megan.

Version 157.4.4801 on my Mac I believe.

This is a screen shot of my control/click (rightclick).

this is what I see when I right click on a folder

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey BronwynC, sorry to jump in, but do you get the same options for single files as well? 

     

    Also, could you clarify what plan you're on and the desktop app's exact status and version as shown in your menu bar?

     

    Could you try the following steps and let us know if they improved matters for you? 

     

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.

    Let us know how you get on. 

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