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dianders's avatar
dianders
Explorer | Level 3
3 years ago

Not getting Email notifications - all boxes are checked in settings

Hi all, I am in IT Helpdesk - I have 2 users that have stopped getting email notifications when projects are added to their Dropbox.  All email options are checked but the emails are not coming in.  ...
dropbox business
emails
Error Messages
Notifications
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on our Community, dianders!

 

Can you attach a screenshot of the error message they keep receiving? 

 

Besides this type of email, are they getting other emails from Dropbox, in general?

 

Finally, if they’re part of a Business team, only they can see who their admin is by following these steps.

 

Keep me in the loop.

  • dianders's avatar
    dianders
    Explorer | Level 3
    3 years ago

    Thank you Nancy! She is not getting any errors, she is just not receiving any email notifications though all of them are checked on in her settings.  I will follow your steps to see who her business admin is.  Her coworker has the same problem so I believe it's something the admin may have done.  Thank you for your quick reply!  

    Diane

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the updates and please let us know if anything else comes up dianders 

       

       

  • dianders's avatar
    dianders
    Explorer | Level 3
    3 years ago

    Hi again Nancy, she does not see step 3 View Teams and Groups.  Does that mean she's a standalone without an admin?  If so, the email notifications aren't working.  Does she need to have notifications for Dropbox enabled in Windows settings?

  • dianders's avatar
    dianders
    Explorer | Level 3
    3 years ago

    Here is a pic of her settings - not sure why the emails are just not coming in.  Hmmmm..... Let me check her email rules/spam traps!!

     

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