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dianders's avatar
dianders
Explorer | Level 3
3 years ago

Not getting Email notifications - all boxes are checked in settings

Hi all, I am in IT Helpdesk - I have 2 users that have stopped getting email notifications when projects are added to their Dropbox.  All email options are checked but the emails are not coming in.  ...
dropbox business
emails
Error Messages
Notifications
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dianders, could you clarify what notifications you're referring to? There aren't emails sent out if files are added to a Dropbox account, unless you're referring to invites to shared folders or some other type of notification.

 

A screenshot of an email they received would be helpful, while hiding any personal information and names.

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