Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
2 years ago
Solved

Not getting notifications when tagged in comments

I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notificat...
Notifications
Web
  • Walter's avatar
    Walter
    2 years ago

    I see, thanks for the additional information, Jessica.

     

    We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Jessica_Joy - sorry to jump in here, but could you clarify if you're using a Dropbox for Teams account or individual accounts instead? 

 

Could it be that you've somehow disabled the email notifications for comments and/or mentions? Have you ensured that this option is enabled in your settings online?

Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
2 years ago

Thanks for jumping in! I have two DB accounts which I log into separately. I have Dropbox "Family" for myself (which is not the account in question). The account I am having issues with is not managed by me and is a Teams account. The account type is. Please let me know if I need to let the admin there know to make any changes?

 

Jessica

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    So, if the team admin somehow disabled the commenting feature on your team, they should be able to re-enable it via their Admin Console as outlined here.

     

    Let us know of any updates!

  • Jessica_Joy's avatar
    Jessica_Joy
    Explorer | Level 4
    2 years ago

    Hi again Walter -

     

    Before I ask them to do that, I should tell you that they are receiving my comments, but I'm not receiving theirs. Comments are working for everyone else. I just don't want to waste their time if the issue is on my end.

     

    Any thoughts?

    Jessica

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the additional information, Jessica.

     

    We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 

  • Jessica_Joy's avatar
    Jessica_Joy
    Explorer | Level 4
    2 years ago

    Thank you so much for your help, Walter Megan Hannah  - what great support! Clearing the cache resolved the issues.  Take care! Jessica

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!