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sstructural1's avatar
sstructural1
Explorer | Level 4
3 years ago

Notification for two files "File is "online only file" to open it first move it into your dropbox"

I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried ...
desktop
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Notifications
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info here, sstructural1.

 

Did the notification stop for the file you deleted online?

 

And can you let me know what the version and sync status of the Dropbox app is currently?

 

You can hover over your Dropbox icon to see this info.

 

Also, are you on a Mac or Windows computer?

sstructural1's avatar
sstructural1
Explorer | Level 4
3 years ago

Dropbox 178.4.4811 is the version that I see. The notification did not stop for either of the files. I'm on a windows 11 computer. Windows 11, version 22H2

  • sstructural1's avatar
    sstructural1
    Explorer | Level 4
    3 years ago

    Hannah I added another file to the mix. I inadvertently tried to open a file and it has the notification going too. So it appears that it's a notification from trying to open a file but it doesn't go away, it keeps popping up even after I restart.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me as well, sstructural1. 

       

      Have you tried to reinstall your Dropbox app, by any chance? Does that seem to make any difference at all?

      • sstructural1's avatar
        sstructural1
        Explorer | Level 4
        3 years ago

        Well I reinstalled previously and it didn't work. I just reinstalled again to check and see if maybe it cleared itself but the notification is still showing up.

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