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sstructural1's avatar
sstructural1
Explorer | Level 4
3 years ago

Notification for two files "File is "online only file" to open it first move it into your dropbox"

I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried ...
desktop
Error Messages
Notifications
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Valtteri, how are you today?

 

That sounds interesting indeed. Does that happen with all of your online-only files?

 

Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi. 

 

Also, are you copying and pasting files, or dragging them within your File Explorer?

 

Let me know more, and we'll take it from there!

Valtteri's avatar
Valtteri
Explorer | Level 4
3 years ago

Hi Megan!

 

It does not. After some testing it happens all to my files in teams folder. Personal and other shared folders works fine.

 

Version is: 185.4.6054

 

Tried to copy/paste and dragging. Results a following error message in File explorer:

 

Error 0x80070780 File Cannot Be Accesed by the System

 

Tried to remove and re-install the app. No help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Valtteri, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, can you (or the team admin) check if top level content management is allowed for everyone or only admins on the team? 

    • Valtteri's avatar
      Valtteri
      Explorer | Level 4
      3 years ago

      Hi Walter ,

       

      Here's is some screenshots about the errors that I got:

       

       

      Unfortunately this is only in Finnish. Error comes when I'll try to move/copy a file in file explorer.

       

      When try to open a file, it always messages that file is corrupted and cannot be opened etc.

       

      Hopefully this can be fixed fast, quit annoying (and slow) to use every files from browser.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Valtteri, thanks for the screenshots! 

         

        So, the first one is indeed one coming from us, however keep in mind that the second error is one coming directly from Windows. 

         

        Which action do you follow, when you see the first screenshot? If you right click on the files, and select for them to be available offline, do you get the same error?

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