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sstructural1's avatar
sstructural1
Explorer | Level 4
3 years ago

Notification for two files "File is "online only file" to open it first move it into your dropbox"

I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried ...
desktop
Error Messages
Notifications
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Valtteri, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, can you (or the team admin) check if top level content management is allowed for everyone or only admins on the team? 

Valtteri's avatar
Valtteri
Explorer | Level 4
3 years ago

Hi Walter ,

 

Here's is some screenshots about the errors that I got:

 

 

Unfortunately this is only in Finnish. Error comes when I'll try to move/copy a file in file explorer.

 

When try to open a file, it always messages that file is corrupted and cannot be opened etc.

 

Hopefully this can be fixed fast, quit annoying (and slow) to use every files from browser.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Valtteri, thanks for the screenshots! 

     

    So, the first one is indeed one coming from us, however keep in mind that the second error is one coming directly from Windows. 

     

    Which action do you follow, when you see the first screenshot? If you right click on the files, and select for them to be available offline, do you get the same error?

    • Valtteri's avatar
      Valtteri
      Explorer | Level 4
      3 years ago

      Hi Megan

       

      I get that error always when trying to move, open or copy files.

       

      But we figured out the issue. I was hooked on our workplaces guest network, when switched to the main network sync errors were gone and was able to  open/move/copy files normally.

       

      Thank you for your help!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Amazing Valtteri!

         

        Glad everything is back on track! If you need anything else, you know where to find us!

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