Password reset email not received

To add, spam has been checked, also have looked into our email filter appliance for logs, and there is nothing based on password resets. There are many other dropbox emails

Hey bkaminski! Did you also add no-reply@dropbox.com to your email contacts, before trying to reset your Dropbox password again? 

How many users are having a similar issue, at the moment?

I am able to receive the link via personal email. When using accesshealthla dot org to retrieve there are approx 6 users not able to get the link. I have added all the known addresses including no-reply at dropbox. The emails such as announcements, and other items from no-reply@dropbox.com come through without issues. We use a filtering system; however dropbox.com has been whitelisted in the system.

I can't sign in to my account, the password seems to have changed .. I don't remember changing it and there is no new password saved in my password manager to indicate I have changed it.

I am still signed on my browser, phone, and ipad, I can nolonger sync my pc with dropbox since I created a new windows user and have to sign in again to the pc app .. I still have the folder on my drive but it is no longer syncing. 

I tried to reset the password, but the email containing the reset information for some reason is not being sent to me .. I double checked my spam folder and even add no-reply@dropbox.com to my contacts .. and still the reset email doesn't arrive. 

I double checked to see if maybe a hacker changed my email address .. but no .. it is still the same address on all my open accounts (phone, ipad, browser) so I know the email is correct,

help me reset my password please.

update: the strange thing is .. I did get an email from dropbox when I tried to engage with support .. but can't get one when trying to reset password.

hanihamad , besides the password reset email, have you received any other emails from Dropbox recently? 

If you check past emails, do you see anything related to your Dropbox password being changed?

Also, can you send me your ticket number to have a look into it, too?

I forgot my password and one of my devices is disconnected. I'm trying to go through the password reset process, but I'm not receiving the email to start the reset even after adding noreply@dropbox.com to my favorite contacts. Can someone help me?

I have the same problem, there is no support from Dropbox, chat with AI is not giving any solutions that i dint already tray   

Sorry to hear about this, nicoswitzerland and edin_zg.

Have you also checked your spam/junk folder?

edin_zg, please make sure to also try what nicoswitzerland mentioned, which is to add no-reply@dropbox.com to your email contacts and try to reset your password again.

I think operators who actually work at dbox_ misread our / users complaints.
So I reached this thread by looking into why a certain e-mail address cannot receive emails from dropbox.

This is NOT an issue with our e-mail settings, providers, or anything else.
A friend I am trying to help out just encountered the same issue today.

So I went to my dropbox account, and shared a file with 2 different e-mail addresses.

One of them doesn't even get the e-mail, I have checked in that server's cpanel account, the email doesn't reach the server, period ! Dropbox is NOT sending e-mails to certain addresses.
And we would like to know WHY and how to fix this.
The e-mail address in question is [email removed as per Community Guidelines]
If I share the same file with another e-mail address on the same server, it goes in without a problem.
PLEASE DO NOT TELL ME TO LOOK INTO THE JUNK OR SPAM FOLDER.

The e-mail DOES NOT GET SENT / OUR MAILSERVER DOESN'T EVEN GET IT !

Thank you

Hi EragonSoftware, I’m sorry to hear about this. 

Since this is a public forum and we can’t see details regarding each user’s account/email, I’d suggest that your friend (or whoever may have this issue and has also tried the basic troubleshooting) contact our support team directly. Here are the steps they can follow.

As they have account visibility on their end, they'll be able to help.