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tek825's avatar
tek825
Helpful | Level 5
5 years ago
Solved

Phone number has changed/new phone... HELP!

I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP!

*Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#
account access
Account Settings
security

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  • Shdhin's avatar
    Shdhin
    Explorer | Level 3
    2 years ago
    My old phone broken. Please help me dropbox tem
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Shdhin. Just to clarify, did you previously enable two-step verification on your Dropbox account? 

     

    If not, and you just don’t remember your Dropbox password, do you currently have access to your linked email address?

  • Shdhin's avatar
    Shdhin
    Explorer | Level 3
    2 years ago
    Hi team. My dropbox account can not give access. Buses my old phone broken. Know my new phone can not give access, Pleas help me. Recovery my dropbox account
    Thanks.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Shdhin, would you mind describing with as much detail as possible, what's happening here? 

     

    When you say that your Dropbox account can't give access, what do you mean? 

     

    Do you have access to your account in any way possible? 

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