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Joe_wit's avatar
Joe_wit
Explorer | Level 3
4 years ago

Someone logged into my Dropbox account and changed my email

Hello,   My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal infor...
account access
Account Settings
security
Keithusnma's avatar
Keithusnma
New member | Level 2
4 years ago

I have been a member of Dropbox since the original days of free membership. I have posted a request of changing the email that I have owned to the support center with no response. My account was hacked and the email I had for it changed. Please contact me at [removed] for any contact or email change re directs from the original account email: [removed] to the hackers email: [removed]. Again do not contact me at the original email for it has been compromised, contact me via the Gmail above. Thabk you.

 

[personal information removed per the Community's Guidelines]

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    Keithusnma wrote:

    Please contact me at [removed] for any contact or email change

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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