Forum Discussion

Lisa281's avatar
Lisa281
New member | Level 2
3 years ago

Two accounts same email

Hi, I am paying a monthly subscription on my Dropbox account linked to my Gmail. However, I am unable to login to the account even after several attempts to reset password. I have now somehow manag...
account access
Multiple Accounts
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

It isnt possible to have 2 with the same email as each email needs to be unique to Dropbox. HOWEVER Gmail has a quirk of allowing variations of emails (ie. punctuation before the @ sign or using googlemail.com and gmail.com interchangeably). Each of these here are different emails BUT would be one to Gmail. 

 

Have you ran a search of your emails to look for Dropbox emails to work out what account is used?

  • Lisa281's avatar
    Lisa281
    New member | Level 2
    3 years ago
    Thanks a lot for sharing the information. How do I check? The payment receipt that I currently receive for my monthly subscription is for an account completely simular to my current login without any files, which I would not believe to be possible either.
    The account in the payment receipt is the login information or could it be a different e-mail?
    Thanks again
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Lisa281, did you upgrade originally via the site or the mobile app?

       

      Have you tried using the card lookup tool to locate that account on our system?

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