Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

EmilianoRosales's avatar
EmilianoRosales
Explorer | Level 3
2 years ago

Unable to move Dropbox folder from users to C drive as I'm getting an error

I am unable to create my dropbox folder in (C:), it only lets me in users/user, but this does not work for me because im trying to work on a shared project and the file route breaks because of the lo...
Account Settings
desktop
Error Messages
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey EmilianoRosales - sorry to hear you're having issues with this.

 

I'm not exactly sure what you'd like to accomplish here and what you mean when you say that the file route breaks and shared project?

 

Are you using individual accounts or a team account? Is this shared project an individual file or a shared folder?

 

Any additional information or screenshots are more than welcome!

EmilianoRosales's avatar
EmilianoRosales
Explorer | Level 3
2 years ago

I am just trying to move the dropbox base folder from C:\Users\User\Dropbox to C:\Dropbox, but i wont let me.

 

The reason for this it's because when creating a shared project the software uses the route to open, and my team has C:\Dropbox and i have C:\Users\User\Dropbox and because of this i am unable to work on the project, we use the same account.

this is where i want move it but i get the following error.

 




  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    EmilianoRosales, do you have admin rights on this device? If you go to the C:\ directory, are you able to create new folders, for example?

     

    Also, did you install the Dropbox app with admin rights, after downloading it on your computer?

     

    Did you try to move the Dropbox folder with these exact steps?

    • EmilianoRosales's avatar
      EmilianoRosales
      Explorer | Level 3
      2 years ago

      yes i have admin rights and i can create new folders, and i just installed the dropbox folder with admin preferences and i still could not move the folder. i still have the same problem

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying, EmilianoRosales! To investigate further, can you also send me a screenshot of the Dropbox folder location/filepath that other members are seeing on their end (specifically the ones who were able to move it directly under the C:\ directory)?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions