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Jessica5555's avatar
Jessica5555
Helpful | Level 5
5 years ago

Verification code not working on the desktop app

Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes...
account access
Account Settings
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Happy Monday Jessica5555, I hope you're doing well! 

Can I ask if you've taken a look at this Help Center article? 

If not, can you give it a go, and let me know? Thanks!
  • Jessica5555's avatar
    Jessica5555
    Helpful | Level 5
    5 years ago

    Hi Lori, 

    Thanks for responding. I have tried the Automatic time settings as instructed and still the same response. 

     

    I didn't specify, I am able to log in on the internet browser no problem. It is the App on the laptop where I can't log in. thank you! 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Thank you so much for clarifying Jessica5555! 

      Do you get any errors on your end when trying to sign into your account, using the Dropbox desktop application?

       

      Feel free to send me any screenshots if you do.

      Let's try one more thing, which is uninstalling then re-installing the app, to see how this works out for you. 

      • Jessica5555's avatar
        Jessica5555
        Helpful | Level 5
        5 years ago

        Hi Lori, jsut tried un-installing and re-installing. 

         

        once I enter the code on the desktop app, I click submit or whatver it is, nothing happens, then when I click again it says invalid code.

         

        I get an alert on my phone asking if it was me who signed in, I say yes. But then nothing happens on the desktop once I have approved the login on my phone. 

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