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Forum Discussion
KelleyO
2 years agoNew member | Level 2
Verifying email not working. It won't let me share content.
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.
30 Replies
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- Megan2 years ago
Dropbox Community Moderator
Hey mp197073, welcome to our Community!
Would it be okay for me to reach out internally, in order for us to have a closer look into this?
Let me know!
- mp1970732 years agoNew member | Level 1
Please go ahead. I also know of someone else having the same issue.
- Megan2 years ago
Dropbox Community Moderator
Hey mp197073, I just sent you an email.
I'll be happy to see you there. As for the person also facing this issue, they'd need to contact us on their end too.
- amjax12 months agoNew member | Level 1
Hello Megan,
I am having the same issue but for an account under the email [removed per the Community's Guidelines]. It wouldn't even let me post this without verifying my email so I had to switch to a personal account.
- Walter12 months ago
Dropbox Community Moderator
Hey amjax - sorry to hear about this.
Could you clear your browser's cache and/or try another browser to do this and let us know how it goes?
- amjax12 months agoNew member | Level 1
Hi Walter,
I tried both those methods and unfortunately the same thing is happening.
- Hannah12 months ago
Dropbox Community Moderator
Hey amjax, can we send you an email, so we can get to the bottom of this?
- amjax12 months agoNew member | Level 1
Yes that would be great, my email is [removed per the Dropbox Community Guidelines]
- Hannah12 months ago
Dropbox Community Moderator
We can only reach out to the email address you used on your Community profile, which should be the same as the one you're using on the Dropbox account you're currently signed into, is that okay, amjax?
- amjax12 months agoNew member | Level 1
That is fine!
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