Which Dropbox icon do I need to click on to access my account settings on Windows?

Thanks for posting about this on the Community, thomehm.

Can you send me a screenshot of which Dropbox icon you’re clicking on exactly? 

The one that allows you to change your Dropbox app preferences should be located in your system tray, at the bottom right part of your screen, along with your clock and language settings (I’m also including this Help Center article to have a visual of what it looks like exactly).

Let me know if that helps at all.

Can you also send me a full screenshot of the icon with what you see right after clicking on it?

Thanks for the screenshot thomehm 

Could you click on the Dropbox icon in your system tray and try to change your settings through the app's preferences? 

That is a problem.  When I click on the dropbox icon I get the page shown above.  This does not look like any application main UI page.  It is Windows Explorer showing the dropbox directory.  I see no Options or settings or app preferences button or menu which would give me access to dropbox app preferences.  It is like a car with no steering wheel or dashboard.

Hey thomehm, you should be able to see a menu to access the Dropbox preferences, if you click on the Dropbox icon in your system tray, so there's clearly an issue here.

If you hover over that icon with your mouse, what do you see?

Also, it may sound unimportant, but have you restarted your computer at all during this time?

It says "Dropbox"

I should also tell you that I had the same issue with onedrive.  In fact, the context was that I had made a Macrium system image and wanted to upload it to onedrive.  I have used both onedrive and dropbox for years, but all files were comparatively small, so I used the defaults, and all I needed to do was to copy it to the dropbox or onedrive directory, and then the files were automatically loaded into the cloud.  But this time, since my image files were over 1 TB, I decided to connect an external 4 TB SSD and move the propagation directory to the external SSD and obviously that required some reconfiguration.  But then I couldn't find out how to access onedrive settings.  So, then I thought I would use dropbox for this purpose instead.  But then, I had the same problem with dropbox.

My point here is there could be some configuration issue with my system.  So, I cannot say there is a bug in dropbox.  But, it might allow you to add some defensive code such that dropbox app can automatically apply a work around for such a user system problem, or could warn the user of a problem he needs to fix with his system.

I have restarted my computer multiple times.

Hi again! From the screenshots you've sent us above, it seems like you’re clicking on the Dropbox folder which has been pinned on to your taskbar, which is why you see the files/folders in your Dropbox folder in your File Explorer after that.

Can you also send me a screenshot of the options you have in your system tray, where your clock settings are showing? If there’s also a little arrow there, please click on it and show me the apps you see then.

I'd like to check if the Dropbox app is actually running at the moment or if we'll need to take another step to relaunch it.