Forum Discussion

nraihani's avatar
nraihani
Helpful | Level 5
2 years ago

Why has my Documents folder renamed itself?

Hi, I hope someone here can help! I run dropbox on multiple computers and use the Dropbox-> Documents folder as my native Documents folder (on mac).   Yesterday I was working on my home computer ...
desktop
Dropbox Backup
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there nraihani - sorry to hear about this.

 

Could you send us a screenshot of how this looks on your end so that we can have a visual too?

 

Also, did you enable the Dropbox Backup feature at some point perhaps?

 

What is your computer's exact OS version by the way?

 

Any additional information is more than welcome! 

  • nraihani's avatar
    nraihani
    Helpful | Level 5
    2 years ago

    Hi Walter, thanks for replying. I actually took the link off my sidebar as it was stressing me out (i use dropbox for everything). i'm running Sonoma 14.3. I don't think i enabled dropbox backup but if it happens automatically then maybe it was enabled.

     

    The online chat person told me to update the app and now there are two Mac icons inside my dropbox - one called 'Mac' and the other called 'Mac(2)' - what are these? is Mac (2) my other mac or some other version control issue?

     

    thanks for any help!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional information nraihani 

       

      Could you also send me a screenshot of how this looks on your end so that I can have a visual too?

       

      Also, what is the desktop app's exact status and version as shown in your menu bar at the moment? 

      • nraihani's avatar
        nraihani
        Helpful | Level 5
        2 years ago

        attaching screenshots. at the moment it is indexing a bunch of files as the online chat person told me to update the app.

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