Forum Discussion

nraihani's avatar
nraihani
Helpful | Level 5
2 years ago

Why has my Documents folder renamed itself?

Hi, I hope someone here can help! I run dropbox on multiple computers and use the Dropbox-> Documents folder as my native Documents folder (on mac).   Yesterday I was working on my home computer ...
desktop
Dropbox Backup
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information nraihani 

 

Could you also send me a screenshot of how this looks on your end so that I can have a visual too?

 

Also, what is the desktop app's exact status and version as shown in your menu bar at the moment? 

nraihani's avatar
nraihani
Helpful | Level 5
2 years ago

attaching screenshots. at the moment it is indexing a bunch of files as the online chat person told me to update the app.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nraihani, sorry to jump in here.

     

    Can you please give us the ticket number for your communication with our support team as well, so we can check it out?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the ticket ID nraihani 

         

        I was able to locate it in our system and I can I see that the agent who's handling your request has sent you an email and waiting for your response.

         

        At this point, I'd suggest getting back to them directly via your ticket as they'd be better equipped to assist further with this.

         

        Let us know if you have anything else to add or ask in the meantime. 

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