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nraihani's avatar
nraihani
Helpful | Level 5
2 years ago

Why has my Documents folder renamed itself?

Hi, I hope someone here can help! I run dropbox on multiple computers and use the Dropbox-> Documents folder as my native Documents folder (on mac).   Yesterday I was working on my home computer ...
desktop
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Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nraihani, sorry to jump in here.

 

Can you please give us the ticket number for your communication with our support team as well, so we can check it out?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket ID nraihani 

     

    I was able to locate it in our system and I can I see that the agent who's handling your request has sent you an email and waiting for your response.

     

    At this point, I'd suggest getting back to them directly via your ticket as they'd be better equipped to assist further with this.

     

    Let us know if you have anything else to add or ask in the meantime. 

    • anonymous's avatar
      anonymous
      2 years ago

      Exact Same thing has happened to me on my iMac this week also.  I went through with support and they had no answer and I still don't know why it happened

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey there, @Gordy75, thanks for posting here! 

         

        I'd love to be able to look into this with you, however I'd like to have an idea of all the troubleshooting steps you've already tried with our Support.

         

        Can you send me your ticket number reference, please? 

         

        I'll be waiting for your response!

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