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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey there Mohddaim and Pr0xy, I'm sorry to hear about the situation here!

 

As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.

 

Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.

 

Let me know if you have any questions!

Mohddaim's avatar
Mohddaim
Helpful | Level 6
6 years ago
I did this this almost 4 times i sent email to dropbox.. but still didt not get answer from dropbox team
  • Mohddaim's avatar
    Mohddaim
    Helpful | Level 6
    6 years ago
    I all ready chat dropbox support at apps,web, facebook and twitter. But what they do just ignore me for 1 month.. i want my account back..i have alot picture from 2010.. alot of memory in there.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there Mohddaim, thanks for checking in with us.

     

    Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket. 

     

    I was able to locate it and have made sure to pass your comments along. 

     

    As soon as they have more information on the matter, they'll get back to you. 

     

    In the meantime, if you have any other questions, just give us another nudge. Thanks!

    • Mohddaim's avatar
      Mohddaim
      Helpful | Level 6
      6 years ago
      Okey.. other question why dropbox remark will reply or reach with customer with 1-2 working day?.. that is not promise ?
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        You can find more info on the Support response times and available hours, in this article. 

         

        Hope this helps, Mohddaim.

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