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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

[Moderator Edit:  Removed personal information as per the Community's Guidelines]

account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

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  • Kim25's avatar
    Kim25
    New member | Level 2
    5 years ago

    Hi Dropbox team! I've experienced the same issue. My account has been disabled and I wanted to see if I can recover my files.  There are some important files in there. I access my Dropbox regularly and paid for business membership. I'm not sure what went wrong.

     

    I've raised a ticket a few days ago and wondering if you can advise me further about my case.  My ticket number is #13494947. 

    Thank you very much in advance! 🙂 

  • bogrosnounours's avatar
    bogrosnounours
    Helpful | Level 7
    5 years ago
    You ll not recover anything unless your case get in the hand of domrone examining your d box content thst will confirm if really or not you broke some rules that put the company in a place that you had illegal content .

    So if you know this already. You'll not recover anything .

    Easus data recovery made me recover most of my content by the way
  • Geekymage's avatar
    Geekymage
    New member | Level 2
    5 years ago
    I have the same issue I was using it from app
    Can anyone help
  • j4kconsulting's avatar
    j4kconsulting
    New member | Level 2
    4 years ago

    Hi .... I faced the same situation. The account was suddenly disabled and I really urgently need to get back on.

    I have got ticket number Ticket #17131565. How long will it take for someone to contact me?

     

    Thanks a lot.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi j4kconsulting, I can see that a support agent has replied to your ticket, please could you check their reply and respond to them if you have any further queries.

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