Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Eildh's avatar
Eildh
Helpful | Level 6
3 years ago
Solved

Wrong date format in email notiifcations despite settings

The date format is set to DD-MM-YYYY in my preferences, but Dropbox emails are arrving in a completely different format with the month and day inverted.     I know MM-DD-YYY is used in t...
Account Settings
Notifications
Web
  • Eildh's avatar
    Eildh
    3 years ago

    Hi, sorry for the delay~

     

    I travelled for work and had no internet access so didn't change the date format, but on return, I found that incoming Dropbox notification emails are now showing the correct date format for all shared folders, including the one in the initial post. So basically I've done nothing and it seems to have sorted itself out (somehow)... 😕

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Eildh, thanks for posting on our Community and happy Friday.

 

May I ask if this happens with all of the email notifications you get about the activity in your shared folders? 

 

Also, are those folders owned by you or someone else?

 

Any additional information is more than welcome!

Eildh's avatar
Eildh
Helpful | Level 6
3 years ago
Afraid I don't have recent emails for other folders, but this particular folder is owned by another user and I've no idea what date format they use. I assume this is the likely issue?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Eildh, could you try switching your date to another format, like YYYY - MM - DD, leave it like that for a few seconds, and then switch it back to DD/MM/YY and let us know how it goes the next time you get an email?

    • Eildh's avatar
      Eildh
      Helpful | Level 6
      3 years ago

      Hi, sorry for the delay~

       

      I travelled for work and had no internet access so didn't change the date format, but on return, I found that incoming Dropbox notification emails are now showing the correct date format for all shared folders, including the one in the initial post. So basically I've done nothing and it seems to have sorted itself out (somehow)... 😕

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Eildh, thanks for the update here.

         

        I'm happy to see that the issue resolved itself, but if you come across it again, do let us know.

         

        Thanks and have a great day!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!