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RICO9's avatar
RICO9
Explorer | Level 4
2 years ago

2 factor authentication error in Windows 11 Dark Mode on the site

When Windows 11 is in Dark Mode, the Google Chrome browser is also in dark mode by default. In this case the Dropbox 2 factor authentication QR code is not getting recognized by the authenticator app...
account access
security
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi RICO9, thanks for bringing this to our attention.

 

Does this occur on other browsers when using their version of dark mode?

 

This will help me to assist further!

RICO9's avatar
RICO9
Explorer | Level 4
2 years ago

I don't know. I have not tried. But given the fact that Google Chrome is the most popular web browser in the world, I think a lot of people will face this problem. It should be solved with utmost urgency. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, I've located a support ticket under your email and have replied to it requesting additional information about this matter.

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