Forum Discussion

andy210779's avatar
andy210779
Explorer | Level 3
2 years ago

2FA Codes don't reach me

Hi. I am having major problems not logging into my two existing accounts. In both of them I get a notice after successfully logging in with username and password that they want to mail me my 2FA code...
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

And is this related to the one-time 6-digit code or 2FA?

andy210779's avatar
andy210779
Explorer | Level 3
2 years ago

Why don't you finally tell me how I can have my required 2FA code sent to my phone as a text message or you disable the 2FA feature. Anyway, I've been trying to get help from you since last week and it's really annoying that I'm not being listened to properly.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi andy210779, do you have any open, active ticket numbers from your communication with your support, so that I can locate them on my end?

     

    If not, then can I reach out to your Community-linked email address? 

    • andy210779's avatar
      andy210779
      Explorer | Level 3
      2 years ago

      Ticket #22562726

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey andy210779, sorry to jump in here and thanks for the ticket ID.

         

        I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add.

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