Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
dajo
11 months agoNew member | Level 2
2FA: "key not found" error when trying to use my Titan v2 USB-C security key
"key not found" is the error provided. Error is reproduced on both Windows and Android.
[removed per Community Guidelines]
14 Replies
Replies have been turned off for this discussion
- dajo11 months agoNew member | Level 2
I'm pretty fluid on that. This is actually what I see on Android. USB-C Chrome
It looks like we ran into an issue setting up your security key. If this was not intentional, click Retry or use a different security key.
This security key is already registered with your account
- Megan11 months ago
Dropbox Community Moderator
Hey dajo, would you mind clarifying the browser you're using on your end, please?
- dajo11 months agoNew member | Level 2
Ah, I see my link to the stats page has been deleted. The key follows both of these standards:
- FIDO Universal 2nd Factor (U2F)
- Web Authentication (WebAuthn), also known as FIDO2
Google, the key's developer, was involved in the development of the FIDO2 standard.
- Nancy11 months ago
Dropbox Community Moderator
Thanks for posting on our forum, dajo.
Can you double check if your security key follows the required standards that are mentioned here?
If it does, please let me know and we’ll look into this further.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!