2FA: "key not found" error when trying to use my Titan v2 USB-C security key

Hi ZnarreZ, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach out to us with the information we requested.
If your issue has been solved, let us know what worked for you!

Hey ZnarreZ, I'd be happy to look into this for you! 

As a first step, can you check Nancy's reply here, and let me know more? 

Also, which browser do you currently use, and have you made sure it's updated?

Let me know more, and we'll take it from there!

I am having the same issue as the thread-starter.

My USB-titan key from Google can be used/added to multiple services, but in dropbox it fails with the an errormessage in Norwegian, translated to "Could not find key".

I see this thread is 5 months old, but it seems the problem is yet not resolved.

FYI, team, that was a pretty fruitless support experience. I am bringing you a technical issue with the way that you've implemented 2FA. Instead, the support was simply to tell me how to enroll my key and other runarounds. Unfortunately, this will likely be the straw that breaks this cloud storage's back in terms of moving my historic data away from Dropbox completely to its competitors.

Closing an issue before it's confirmed to be resolved is a classic support no-no.

Titan keys work in dozens of other situations and worked previously with Dropbox.

Thanks for the ticket number dajo!

I was able to locate your ticket number, and an agent will be with you as soon as possible. Hang tight, and thanks for your patience! 😀

it's ID #24667426

Hey dajo, in this case, I would suggest reaching out to our support team directly.

To do so, please open a private browsing/incognito window and go to this page.

Fill out the form and submit your request.

Let us know when you have a ticket number!

Apologies, but I don't have that permission AFAIK.

Thanks for the additional information dajo - could you maybe forward us a screenshot of the exact error you're getting so that we can have a visual too?

On Edge for Windows, it looks like a normal enrollment (for a passkey), but then I get key not found at the end.