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lihaolin1991's avatar
lihaolin1991
Explorer | Level 3
4 years ago
Solved

6 digit code required to login, is sent to an email address I can no longer access

Hello,  I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email add...
account access
Permissions
security
  • Mark's avatar
    Mark
    4 years ago

    Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments. 

     

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
     
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

In that case, you'll need to contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter an email you can access, and then submit the request. Afterwards, let us know the ticket ID from the automated email response.

MKendle's avatar
MKendle
Explorer | Level 4
3 years ago

I have the ticket ID. Do you want me to post it here? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MKendle, sorry to jump in here, but I wanted to mention that yes, you can share your ticket ID here with us.

     

    This will help us locate it in our system. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket ID MKendle 

     

    I was able to locate it in our system and passed your comments on. 

     

    A member from the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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